Process Implemented In Shell Pakistan Management Essay

Process Implemented In Shell Pakistan Management Essay This chapter discusses the change management process implemented in Shell Pakistan. It also highlights the issues of necessity to change, the risks faced during the transformation and the effectiveness of change management. The behavioral responses and attitude of stakeholders towards change management in the industry have also been covered in the report with a comprehensive analysis on the features that have helped or hindered the changed process within Shell. The findings presented here are mostly based on the research conducted through 20 interviews includes both the face to face interviews and questions being asked through telephone and recording feedback. I tried to interview people who are closely related to the topic of change in the business. In addition, twenty five questionnaires are distributed amongst employees as well in order to understand the change process that took place from converting from JD Edwards to SAP within the organization. 4.2-Factors that resist change One of the most common problems which business executives face during implementing plan is the employee resistance to change. Such resistance could be in different forms like persistent reduction in output, increase in the number of quits and requests for transfer, chorine quarrels, sullen hostility, wildcat or slowdown strikes, and, of course, the expression of a lot of pseudo logical reasons why the change will not work. All this actions can result in a negative outflow or a reduced net worth of any organization. A survey was conducted by the author in Shell Pakistan to identify the most common factors from the employees which act as a resistance while adopting change. The approach adopted for this research was more direct as one to one session of interview was held with the individuals. The feedback received was mixed. The most common reasons for the resistance were as follows Lack of communication between the management and staff on change issue Fear of losing the task after change is implemented is always there Fear or losing their job status and job security is also a concern Too much pressure and work load is tough to handle Change of working environment and disruption in culture is a concern. Conflicts of personalities Benefits are not communicated Others Results are illustrated below by using a pie chart and followings are the findings So according to the results illustrated by the pie chart, it is clearly understood that the fear of losing and the concerns regarding job status and job security are suppose to be the biggest barriers for managing change. After that the benefits of change not being communicated properly, act as a resistance to change. Rest of the reasons identified through the survey were more linked to the human behaviour, like mental stress, personal conflicts, culture disruption etc 4.3- Necessity of change in Shell In any organization managing change process, asks for planning before implementing the change steps. Every organization has different circumstances and the change situation varies a lot but still there are few logical steps which could be used during change management process. The process of change normally starts with a change Trigger. The change trigger highlights the necessity of change in a specific organization. The change trigger included two types of events. These are the external and the internal events: External Events: Changes in economic conditions (Inflation, GDP, Interest rates, etc) Changing laws and regulations, influencing the business cycle Strong competitive strategies from competitor and threat from a new entrant in the industry Technology introduced, changes in Research and Development Internal Events Changes in top level management giving rise to different operational strategies, changes in priorities, and new leadership styles. Introduction of a new technology and having a changed working style and environment Opening more branches of business both in the same country and overseas Introducing new diversified products or services These triggers will push management to opt for change. The questions which is to be answered by management is if they really think change is required to improve the situation, or if it could be handled without implementing change. Shell being a global organization wanted to streamline standardize its processes around the world. Prior to the use of SAP the organization had been using different ERP in different parts of the world like JD Edwards in Asia, Oracle in Australia etc. This made the operational reconciliation processes different but since the organization has the vision of standardizing simplifying its processes it prompted the top management to implement SAP Also SAP had been customized for Shell is being implemented with the name of GSAP i.e. Global SAP. It helps the organization in simplifying operations standardizes its processes around the globe. In short, the following are the factors which pushed Shell to opt for change to accomplish their goals more efficiently: Simplification of the operational process by removal of a lot of redundant activities, and getting rid of activities which were not adding value to any product or service of shell. Standardization of processes across the Globe, this helped Shell in removing complexities which arose from using different systems. Cost Cutting Saving with standardization of processes and removal of non value adding activities. Adapting to the latest of technology in the ERP World i.e. Use of SAP. Reducing the fixed overheads is helpful for any organization in terms of Cost Savings. In the case of Shell Pakistan, organizational restructuring resulting in reduced head count due to process simplification e.g. Prior to SAP implementation there used to be two General Managers for Supply Distribution for operations in Pakistan but now there is only one General Manager for Supply Distribution who covers India, Pakistan Oman Dubai. 4.4-Models dealing with resistance to change There have been many different approaches of managing the resistance to change. Below included are few models presented by different authors during their time which were used as a tool for managing the process of change. Kotter Schlesinger;s (1979) Presented a 6 step model which is used to reduce, eliminate or minimize the resistance. The following steps were suggested in this model for managing resistance. Education Communication: The resistance is the result of ignorance, and in order to control this it was suggested that communicating the vision of change and the potential benefits will help the cause and control resistance Participation Involvement: The idea is to get people involved in the change process and their participation matters Facilitation Support: Offering counselling services to those feeling stress and difficulties is one major example of facilitate, support could involve training procedures, providing technical assistance etc. Negotiation and agreement: According to (Economist, 2003) long before the economic slowdown of 2008-2009 the United Auto Workers Union some extraordinary pay rises and improved medical health care in response to agreeing for managements closure of plants. The General motors and Ford were in competition with non unionized Japanese subsidiaries, and needed to improve their productivity Manipulation Co-optation: The resistance is controlled by the way information is presented or by a political process Coercion, Implicit Explicit: This works best when the management is powerful, the change decision is enforced on the employees forcefully and they are left with no other option but to accept it. (BPP, 2008, P-402) Another model used for carrying out the change process was introduced by Kurt Lewin (1951), He presented a 3 stage model to explain the important steps to be taken while implementing change. Lewins concept about organizational change was based on the perspective of the organism metaphor. His model is widely used by managers in the industry. According to him an organization can go through three different stages during the process of change. Theses stages are: Unfreeze Initiation Creation of the right Environment Lewin has linked this process of change to the human behaviour and believes that motivation should be put before planning and implementing the change process. The unfreeze process defined by Lewin should start with breaking down of the existing status of organization and start building up a new environment. Unfreezing was the process which was used by Lewin to present a new approach in shape of force field analysis. A force field analysis is suggested by Kurt Lewin presented which helps in considerate of change in an establishment. According to Force field analysis a process of change in any organization is stuck in between two types of influencing forces (1) Driving force which is the positive force for change. The other force is the Restraining force which is an obstacle to change, so according to Lewin before the change process the forces are in equilibrium. Lewin also suggested that whenever the driving force is stronger compared to the restraining force, the equilibrium or the status quo will change. Making Sense of Change Management (2004, p.110). The figure below illustrates the work of Lewin on Force field Analysis. This is and example of an operating organization. Thomas (1985) said regarding the force field analysis that the model has been widely used in very different contexts but there is not link of this model to the overall strategy. Maslen and Platts (1994) used force field analysis and applied this to the manufacturing strategy. forceFieldAnalysis Force Field Analysis Model Change Adoption, Supporting change to required state Lewin knew that change was a process rather than a one off event. He termed this process as transition. According to Lewin at this stage the people are unfrozen and moving towards a new beginning. He also suggested that at this stage people are also uncertain and fearful so this is also the hardest stage of the model as it is tough to convince people for change John B Miner (2004, p.110). Re-freeze Acceptance strengthening to anchor the change The refreezing stage is concerned with establishing and maintaining stability once the change process has been implemented. The top management support is required in during this process. Besides that those sources must be identified which supports change and also the barriers supporting the revolution must be identified). The figure below shows the 3 staged model presented by Lewin. Refreeze Unfreeze Change Lewins Model of Change: http://picsicio.us/image/58bf1359/ Lewins work has been widely accepted and is more frequently used in the industry by management during the change implementation process. However the 3 staged model is not the only one used for managing change and Greminis 4Rs is another approach used in the industry. Gouillart and Kelly were Management Consultants and they describe the process of business transformation (major change) in four different stages. The framework presented by them is known as Greminis 4 Rs According to the framework a conversion process should establish a new corporate vision, bring in new opportunities for an organization and new ways of performing activities should be carried out. Gouillart and Kelly suggested that such a process will require four Rs to be present if it is to be successful. Gemini 4Rs is as follows: Reframing Restructuring Revitalizing Renewal Reframing Reframing will give rise to questions about the nature of the organization and what its reason for existence. Following elements should be present in reframing Achieving Mobilization: Giving rise to the will and having desire to change Creating a Vision: Current status of the organization must be reviewed in detail Building a measurement system: Progress will be measured and compared against the set targets Restructuring This will start removing the non value adding activities from the organization. The fundamentals are to consider the organizational structure but it might also look at cultural change. The activities involved in Restructuring are Building of an economic model: This is to look at how the assets are organized and is more focused on the financial aspects Aligning the physical infrastructure with the long term plan. Creating value: redesigning the overall work architecture in order to make processes interact to create value Revitalizing: This portion is concerned with exploring the new products and markets, and making sure a good fit with competitive environment. Activities will include: Focused on exploring new opportunities in marked. Inventing in new businesses and products. Using the knowledge to change the directions of rivalry Renewal: This section talks about the procedure of developing individuals, to make sure that their skills are aligned with the organizational requirements. Activities should include: Building a system for remuneration to focus on staff motivation Introducing organizational learning to progress learning as competence within the organization 4.20- Comparing JD Edwards and SAP Based on a study about comparing both the ERP solutions, it has been found that both have certain features, advantages and disadvantages in comparison to each other, allowing organizations to derive certain benefits based on which software is implemented. It has been noted that ERP vendors are now more focused on other elements of the organization as well such as supply chain and customer relationships as a result of which new modules and improved versions of existing modules have come into play. Both SAP and JDE have focused on these elements with the knowledge in hand that customer is the core focus within any business because this is how an organization runs.

I Love to Travel Essay

I’ve decided I want to travel. I mean I’ve always wanted to, but now I’m going to start planning it. I think once I finish University I’m going to take a year off, and travel the world. Visit different countries, move from town to town, live and experience different cultures. I’m not going to go straight into work after Uni.. I want to live my life. I mean I’m ready to leave this country right now, get away from everyone and just learn to be independant and travel†¦ but I have priorites at the moment, and for the next few years. And while it seems like a while away, a few years will pass quickly and I will be on my way to living in Paris for a while in a cute little apartment with the Eiffel Tower at your windows view, the busy streets of New York.. the sunshine of LA.. I’ll be dancing with the Spanish, learning the local life of Greece, seeing beautiful places and monuments in Italy and learning the life of Tuscany.. When you live in one country your entire life, you learn to think it’s all that’s out there.. his little world of yours. But it’s not. Once you come to realise there’s a whole world out there left to explore, something inside of you just craves it.. craves knowing and understanding and learning and seeing.. I want to see the world, before I work and settle down and do whatever.. And I don’t care if I’m on my own. The years of my 20s will be finding myself. Establishing myself. Making the most of discovering who I am and the world out there.

Online vs Traditional Dating Essay - 745 Words

Online vs. Traditional dating Over the years and even decades the tradition of dating has changed drastically. We now have online dating which is one of technologies new advances. Although people may prefer to `the new aged tools of dating, there is differences and similarities between old fashion dating and online dating. Time plays a huge part with the two. In today’s society there is hardly any time to try to approach a stranger to ask for a date. Usually single people do not have the time to go out to social events and meet new people. The internet makes it an easy and non-stressful with meeting others. Dating sites help you gain access to hundreds of qualified singles in your area. You will be limited to choose from very limited†¦show more content†¦Money plays a large role with traditional dating. When going out with your partner, you want to make sure that she will enjoy herself. It puts pressure on the guy to go all out for the date, which makes him nervous and want to spend extra. One m ajor con of traditional dating is that you may invest a lot of time and money into a date, only to have a major disappointment. If you are worried about money and time, traditional dating may not be cheap. Dating is often a very stressful attempt; especially for someone that has not had the opportunity in a while. With online dating sites, they might feel more comfortable about putting themselves back on the market again. You are allowed to be in your own comfort zone, if that person is not use to single party life. Rejection can and may be felt; however, the chance of ever seeing the other person, or having to give a face-to-face explanation, is almost impossible. Traditional dating can be stressful depending on the person. Most traditional dating can be found awkward for most people. The traditional approach to dating with dinner or a movie can be nerve-racking, especially for a first date. When you go on a first date, you never know the right things to do or to say. People may b e nervous to the point where they ruin the date, because of their anxieties. A stress wall barrier is what most people build to keep strangers from getting too close too shortly.Show MoreRelatedOnline Dating vs. Traditional Dating Essay1062 Words   |  5 Pages Most singles date multiple people until they find their true love. However, the techniques of dating have changed with the use of the Internet. While many people prefer online dating to the tradition dating approach, is online dating a safe alternative to the traditional way of meeting potential romantic life partners? Online dating has become one the fastest growing alternative techniques of dating. According to Dr. Gregory Forge, Over 60 percent of all internet users spend about two or moreRead MoreThe Immigrant Advantage By Claudia Kolker878 Words   |  4 Pagesa spouse than traditional marriages. Kolker believes that this tradition of assistive marriage should be adopted by Americans. Research and studies have shown that â€Å"women in arranged marriages rated the highest marital status† (Kolker, 71) compared to couples who have arranged marriages. Arranged marriage is great for individuals who are ready to settle down and start their own life without wasting any time finding a partner. Arranged marriage saves a great amount of time on dating people who areRead MoreThe Internet: A Social and Cognitive Crutch 1246 Words   |  5 Pageseffects associated with the use of the internet and other technologies that many people, find so glorious. Where we once had to go out to meet new peo ple we can now simply log on to our favorite social networking site, and make copious amounts of online friends. There was also a point in time where we had to recall most of our information from our brain, but now we can simply type the question in the search bar, and thousands of results are at one’s convenience. Therefore, it is possible that theseRead MoreEssay about Amazon vs. Barnes and Noble1249 Words   |  5 PagesCase Analysis Questions on Leadership Online (A): Barnes Noble vs. Amazon.com Q1: Summarize Barnes Noble’s business strategy and business model based in the case descriptions. How have these strategy and business model been evolved since the case was written? Ans. Barnes and Noble applied a combination of Economies of Scale and Vertical Integration and Monopoly as its Business Strategy in the 90s. They were the dominant sellers of books, CDs and Videos. Barnes and Noble acquired B. DaltonRead More Books of the Future1683 Words   |  7 PagesNook’s mobility is an important benefit to its owners, the manageable downloading feature makes the device worthwhile. With connections to Wi-Fi through a Nook’s web browser, a myriad of titles are available for purchase through Barnes and Noble’s online bookstore. A consumer’s options are infinite with access to over one million books, and over 500,000 prints can be found without charge. While the purchase of material books, hard or soft cover, can range from 15 dollars to 35 dollars, e-books compareRead MoreDavid Packard and Bill Hewlett2566 Words   |  10 Pagespace of change in technology is creating both opportunities and challenges for schools.† (Technology in Education, 2011). Technological advances initially provide opportunities including: a greater access to multimedia content, the increasing use of online course taking to offer classes not otherwise available, the widespread availability of mobile computing devices that can access the Internet, the expanding role of social networking tools for learning and professional development, and the growingRead MoreSocial Media s Impact On Interpersonal Relationships1621 Words   |  7 Pages suffer from a language barrier. Luckily, there are way to help circumvent this problem, such as translators produced to decipher languages and such. The platforms for social media is always changing and competing. For example: Twitter vs Facebook, or Instagram vs Vine. This showcases the persistence of Social Media as it is always manages to stay consistent with their audience. Competition comes into play such as when there was a big craze for Vine videos, that only played up toRead MoreThe Change And Evolution Of Print Communication2258 Words   |  10 PagesAnjali Thomas EGL 102 Professor Sloan The world we live in: From traditional to digital The change and evolution in print communication have been happening for a long time. It has been significantly seen more rapid and fast approaching over the recent years. Newspaper industries have been downsizing their papers over the country rapidly more than before and slowly turning to see the change in depending on the digital side. The digital replacement for these print media is not just seen in newspaperRead MoreInterventions For Children Exposed At Intimate Partner Violence1421 Words   |  6 Pagessuffer from IPV every year in the United States, this can include physical violence, sexual violence, stalking and psychological aggression (including coercive tactics) by a current or former intimate partner (i.e., spouse, boyfriend/girlfriend, dating partner, or ongoing sexual partner) (Breiding, Basile, Smith, Black, Mahendra, 2015, p.11). Even more alarming, a national crime survey found that more than half of the cases in which law enforcement was called to a home for domest ic violence hadRead MoreMirror, Mirror on My Facebook Wall: Effects of Exposure to Facebook on Self-Esteem4399 Words   |  18 Pagesthe social-networking site Facebook (http://facebook.com), which represents a popular new form of Internet communication, on self-esteem. Previous work has addressed the role of Facebook and the ability to socialize, and the role that socializing online plays in supporting self-esteem and various forms of social capital.5,6 For example, one recent study found that Facebook can enhance ‘‘social self-esteem,’’ measured as perceptions of one’s physical appearance, close relationships, and romantic appeal

Essay about CASE STUDY FASHION RETAIL - 2455 Words

In this case study I am going to be analysing ways in which employees become disengaged as discussed in the case study it could be for various reasons, whether they are managers or part time sales advisors within the company. Many people become disengaged at work whether it’s lack of motivation or they just don’t like the job and the money is there motivation. I am going to be finding out why employees get disengaged and how companies try to get past this and lower the amount of disengaged employees in their company from managerial styles and theories to head office functions such as human resources. SUMMARYS OF FINDINGS PROBLEM OF THE CASE The major†¦show more content†¦The thwarting of needs is usually a cause of stress, and is particularly so at level 4. Maslow’s managerial approach has it’s benefits, it starts with basic needs of the employee such as food and drink too safety elements and at the top on level 7 is self actualisation needs, this is an effective approach as it makes senses if a staff member is not receiving needs from lower down on the diagram it’s never going to work it’s way to number 7 which is realising person potential which is an important way of engaging a staff member. It could also be said that this is an unrealistic view of staff needs, there are some people that may not need the other levels such as ‘family’ and ‘relationships’ to see self potential, it’s a very stereotypical chart of ‘need’. Robert Blake Jane Mouton Managerial Grid ï ¿ ¼ This managerial theory shows different styles of management managers could take when dealing with staff. It varies whether the task in hand is to do with productivity for the business or whether the staffs are more important to handle. The way in which this theory could be used to deal with disengaged employees could mean that the manager could use the ‘Team’ theory so that the staff are being motivated and have communication with their manger but the important of productivity is also put in place. Although if the manager feels that the staff engaged is very severe, he could take the ‘country club’ approach, withShow MoreRelatedCase Study : Pantaloons Fashion Retail Limited2242 Words   |  9 PagesPANTALOONS Company Details Pantaloons Fashion Retail Limited is an Indian premium clothing retail chain .The first pantaloons store to be launched in India was in Gariahat ,Kolkata in 1997.We can see that Pantaloons was previously handled by the Future Group , But now Aditya Birla Nuvo Limited (ABNL) has taken over it .Post the acquisition we can clearly see that it the fastest growing retail company in this sector .We can see that before the company use to open a store every two months but nowRead MoreFactors Influencing International Fashion Retailers816 Words   |  4 Pages Paper Critique: Factors influencing international fashion retailers entry mode choice. Lu, Y., Karpova, E. and Fiore, A. (2011) Factors influencing international fashion retailers entry mode choice, Journal of Fashion Marketing and Management: An International Journal, 15(1), pp. 58-75. doi: 10.1108/13612021111112340. Summary: The aim of the paper is to provide a theory†based framework that informs a fashion retailer s entry mode choice into a foreign market. The author highlights theRead MorePantaloons Case Study1544 Words   |  7 PagesCase Study2: Pantaloons Retail India Limited Abstract: This case talks about Pantaloons Retail India Limited, a growing company in the still nascent apparel retail sector in India. The case has brief description of the Indian Retail industry and the changes happening in the industry with the development of smaller cities and towns and also about the customers changing behavior. The case then discusses about how Pantaloons have are capturing this market and the evolution of the Pantaloons store brandsRead MoreRetail Marketing Project: Splash Fashion vs. Max Retailer1138 Words   |  5 Pages[pic] Retail Marketing Project Splash Fashion vs. Max Retailer Dr. Maha Shedid Done By: |Firas Haffar |006000299 | 1. Introduction: 1. History: Splash Fashion and Max Retail are owned by Landmark Group. The group was founded in 1973 as a single store in Bahrain and grew to be one of the biggest retailers in theRead MoreEssay on The Fashion Industry: Zara1467 Words   |  6 PagesIntroduction The fashion industry has changed over a period of time due to the growth of boundaries. This is attributed to the varying dynamics of the industry; declining mass production, altered structural aspects in the supply chain, need for more affordable cost and quality. This shows that fashion retailers are able to acquire a competitive power in the market through making sure through which they get their products to the market for the consumers (McAfee, Dessain, Sjoman, 2007). ConsumersRead MoreCase Study : Market Entry Strategy1208 Words   |  5 PagesRecommendations Market entry strategy JH.ZANE is a new designer fashion brand, which is focusing on getting back to basics, combining with details about women’s appearing. Since the business just started in 2013, the brand desires to entry into new potential market for the business expansion: international entry. There are three aspects about recommendations. ï  ¬ Evaluating the China market Finding the most suitable way to entry ï  ¬ Maintain the brand image Figure out multi-way to increasing brandRead MoreANALYSING THE RELATIONSHIP BETWEEN STRATEGIC MANAGEMENT AND LEADERSHIP1517 Words   |  7 Pagesmarket positioning and/or accumulation of internal resources that will give the firm an advantage over rivals. This essay is an example of a students work Disclaimer This essay has been submitted to us by a student in order to help you with your studies. This is not an example of the work written by our professional essay writers. Essay Writing Service Essay Marking Service Example Essays Who wrote this essay Become a Freelance Writer Place an Order Strategic management is said to be an area inRead MoreShould You Listen to the Customer Essay655 Words   |  3 PagesLuyao Zhang Case study 1: Should You Listen to The Customer 22th Sep. 2012 1. Delacroix is an avant-garde dance troupe based in New York and its mission is to bring modern dance to as many people as possible. Natalia Georgio is the executive director in Delacroix. She plans to go internationally as well as television and film engagements. To achieve the plans, recently she hires a new marketing manager, Elizabeth Gardos, who has much experience before. Henry, a company’s founder, believesRead MoreZara International Case Study1000 Words   |  4 PagesZara International was a retail shop originated in La Coruna, Spain in 1975. It was clothing and accessories shop and imitated the latest fashion trends and sold them at a lower cost. It became Zara International after entering Portugal in 1988 and then the United States and France in the 1990s. The distributor for this brand is Inditex and is considered the most successful retail chain in the world. Zara has a business strategy that is very different from the retailers nowadays. If a customer order sRead MoreL.L. Bean663 Words   |  3 PagesStrategic Supply Chain Management Case Study: L. L. Bean, Inc. 1. Based on the information contained in the short case description, and on your own observations, what do you feel characterizes L. L. Bean’s competitive strategy? What are the most essential â€Å"customer needs† that must be met by L.L. Bean L.L. Bean, Inc. is a mail-order, online and retail company based in the Unites States. The competitive strategy of L.L. Bean comes from its focus towards the customers and the satisfaction of